Terms and Conditions

Personalised Items
Personalised items are not eligible for refund or exchange. Please double-check your customization details, including capitalization and spelling, before placing your order.

Custom-Made Variations
Each piece is handmade and may vary slightly from the images shown. These variations are not considered faults and are not covered under warranty.

Taxes & Duties
We are based in Australia and ship worldwide. Import taxes, customs duties, VAT, or related fees upon delivery are the buyer’s responsibility unless stated otherwise at checkout. If VAT is charged at checkout, the appropriate Import One-Stop Shop (IOSS) number will be provided to prevent double taxation. Please be aware of your country's import policies before ordering.

Refunds & Exchanges
For details on refunds and exchanges, please refer to our Refund Policy.

Order Accuracy & Limitations
We reserve the right to refuse or cancel any order. Ensure all purchase and account information is accurate and current. We may limit or cancel orders made by the same customer account, credit card, or address.

Service & Prices
Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without prior notice.

Liability Disclaimer
We do not guarantee uninterrupted, timely, secure, or error-free Service. We are not liable for any damages arising from your use of the Service or products, including indirect, incidental, or consequential damages.

Governing Law
These Terms are governed by the laws of Australia.

Contact Information
For questions, reach us at hello@oliveandstitch.com or +61490117567.